FAQ
Frequently Asked Questions
Welcome to the FAQ page for Eternal Spiral! Here you’ll find answers to the most common questions about our products, services, and mission. If you don’t see your question here, feel free to contact us.
About Our Products
Q: What is Eternal Spiral, and what do you offer?
Eternal Spiral is a small family-owned business that creates thoughtfully designed spiritual and faith-based products, including journals, planners, devotionals, and more to enhance your faith journey.
Q: Are your products eco-friendly?
Yes, we are committed to sustainability. Many of our products are made with recycled materials, and we use eco-conscious packaging whenever possible.
Q: Do you offer customization options?
Yes, we offer personalized options for select products, such as custom names, colors, or inscriptions. Check the product details for availability.
Shipping and Returns
Q: How long does shipping take?
Standard shipping within the U.S. typically takes 5-7 business days. International shipping times vary depending on the destination. Expedited options are also available at checkout.
Q: Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and delivery times will be calculated during checkout based on your location.
Q: What is your return policy?
We offer a 30-day return policy for unused, undamaged items. If you’re not satisfied with your purchase, contact us to initiate a return or exchange.
Orders and Payments
Q: What payment methods do you accept?
We accept major credit cards, PayPal, Apple Pay, and Google Pay. All transactions are secure and encrypted.
Q: Can I track my order?
Yes, once your order is shipped, you’ll receive a tracking number via email so you can monitor its progress.
Q: How can I update or cancel my order?
If your order hasn’t been shipped yet, you can update or cancel it by contacting our customer service team.
Support and Assistance
Q: How can I contact customer support?
You can reach us via email at eternalspiralco@gmail.com or through the contact form on our website.
Q: Do you offer bulk or wholesale discounts?
Yes, we provide discounts for bulk or wholesale orders. Contact us for details and pricing.
Q: Can I gift your products to someone?
Absolutely! We offer gift-wrapping services and the option to include a personalized message.
Miscellaneous
Q: Do you have a rewards program?
Yes, we love rewarding our loyal customers! Sign up for our newsletter to learn about rewards, discounts, and exclusive offers.
Q: Where are your products made?
All our products are proudly designed and crafted in the U.S. with care and attention to detail.
Q: Do you support any charitable causes?
Yes, a portion of our proceeds goes toward faith-based and community-focused charities. Check our About Us page for more information on the organizations we support.
Still have questions?
Feel free to reach out to us—we’re here to help. Thank you for choosing Eternal Spiral to be part of your spiritual journey!